At Mobitel, we strive to maintain transparency and fairness in all financial transactions. This Refund Policy explains the conditions under which refunds may be issued for our services.
Refunds may be considered only under the following circumstances:
Service was not activated due to a technical error from Mobitel
Duplicate or incorrect payment was made
Service was cancelled before activation (subject to review)
All refund requests are subject to verification and approval by Mobitel.
The following are non-refundable:
Service activation or setup fees
Subscription fees for partially used billing cycles
Taxes, regulatory fees, and government charges
Charges incurred due to customer misuse or policy violations
Monthly or recurring subscription payments are non-refundable once the billing cycle has started
No refunds will be provided for unused or remaining days of a plan
To request a refund, customers must:
Submit a refund request via email or official support channels
Provide payment details, transaction ID, and reason for the request
Requests must be made within 7 days of the transaction date.
Approved refunds will be processed within 7–10 business days
Refunds will be credited to the original payment method
Processing time may vary depending on banks or payment providers
Mobitel reserves the right to reject refund requests if:
The request falls outside the eligible criteria
Services have already been activated or used
Incorrect or incomplete information is provided
Mobitel may update this Refund Policy at any time. Any changes will be posted on this page, and continued use of services indicates acceptance of the revised policy.
